AI Chatbot for Shopify that turns questions into sales

WelloChat adds an AI-powered chat widget to your Shopify storefront. It connects to your store's product catalog, policies, and FAQs using Shopify APIs, so it can answer customer questions, recommend products, manage carts, and even initiate checkout, all within the chat conversation.

Yes! WelloChat works with every Shopify theme out of the box. The chat widget floats on top of your store and can be customized to match your brand colors and style.

Under 2 minutes. Install from the Shopify App Store, choose your AI personality, and you're live. No code changes, no developer needed.

WelloChat is powered by highly intelligent AI, one of the most advanced and safe AI models available. We use it with our Model Context Protocol (MCP) integration to give it real-time access to your store data.

Absolutely. You can customize the widget color, position, welcome message, AI personality, and more. Growth and Pro plans unlock advanced widget customization and branding.

You'll be notified as you approach your monthly limit. On monthly plans, extra replies are billed at just $0.10 each, or you can upgrade anytime for a higher allowance. Annual plans include your full reply limit with no overage charges.

Yes. Every plan includes a 14-day free trial, so you can see WelloChat convert real conversations before you pay. No credit card required to get started.

Unlike traditional chat tools, WelloChat is an AI-native shopping assistant, not just a messaging widget. It can actually search products, build carts, and initiate checkout within the conversation. It's purpose-built for Shopify sales conversion, not just support ticketing.

It depends on what you need the chatbot to do. If the goal is more sales, pick an AI shopping assistant that can search your catalog, recommend products, and start checkout in the chat, which is what WelloChat is built for. If you run a large support team that mainly needs a ticketing helpdesk, a tool like Gorgias fits better, and Tidio is a common choice for basic live chat on a small budget. Our 2026 buyer's guide compares the top options side by side.

Yes. WelloChat works on every Shopify plan, including Shopify Plus. Larger and multi-store brands can talk to our team about custom setup, higher reply volumes, and white-label options on the Enterprise plan.

Yes, you can cancel your WelloChat subscription at any time directly from your Shopify admin, with no cancellation fees and no long-term contracts. Your plan remains active until the end of the current billing period, and you'll keep access to all features until then.

Multi-language support is coming soon. We're building automatic language detection so WelloChat will reply in whatever language a customer writes in. It will cover dozens of languages with no extra setup, which is ideal for international and multilingual stores. Want early access? Reach out and we'll notify you at launch.

Absolutely. WelloChat is built with security and privacy at its core. All data is encrypted in transit and at rest, we are GDPR-compliant, and we never sell or share your store data or customer information with third parties.

Yes. When a conversation requires human attention, such as a complex complaint or a high-value order issue, WelloChat can seamlessly escalate to a human agent and pass along the full conversation context. This ensures customers never have to repeat themselves and your team can jump in with full context.

Yes. Beyond automatic AI handoff, WelloChat lets you and your team jump into any live conversation and chat in real time with shoppers who are online, with the full context of everything discussed so far. The AI keeps handling routine questions 24/7, and you step in for the high-value moments that deserve a personal touch. Live chat is included on every paid plan.

Live chat with online shoppers is included on every paid WelloChat plan (Starter, Growth, and Pro) at no extra cost. You and your team can take over any conversation and chat with shoppers in real time, right alongside the AI. It's available as soon as your free trial or paid plan is active.