Wello is an AI-powered shopping assistant built natively for Shopify. It answers questions, recommends products, manages carts, and guides shoppers to checkout — all inside a single conversation, 24/7. And when a shopper wants a human, you can jump in and chat with them live.
Setting up the store…
Trusted bygrowing Shopify brands
Built for Shopify
Native one-click install
14-day free trial
Full access, no card needed
Live in 2 minutes
No code, no developers
Sells inside the chat
Search, recommend & checkout
Live Preview
Watch how WelloChat turns a simple product question into a completed sale — in seconds.
Reduces support tickets by 40%
Increases AOV by 24%
Converts 30% more visitors
15% larger cart sizes
Jump in and take over any conversation
WelloChat
Online
Ask me anything...
Analytics, conversations, customization, and product sync — designed for merchants who'd rather run their store than learn another tool.
Every conversation that ends in a completed order is tracked back to the AI — so you can see exactly what it's adding to your top line.
Last 30 days
AI-Assisted Revenue
$24,380
Conversations
3,241
Conversion Rate
4.2%
Daily revenue
Success Stories
See how Shopify merchants are using Wello to drive revenue and automate support.
30%
conversion rate lift
“With over 6,000 SKUs, shoppers couldn't find the right product. WelloChat guides them straight to it and answers sizing questions on the spot — conversions are up 30%.”
Ultra Game Shop
Read story30%
fewer support tickets
“The same sizing and compression questions used to bury our inbox every day. WelloChat answers them instantly now, and ticket volume dropped 30%.”
Nurse Yard
Read storyDay 1
launch-ready support
“Every visitor at launch was a brand-new customer with questions. WelloChat answered them from the very first visitor — the store was launch-ready without a support team.”
Zeta Potential
Read story24/7
instant answers
“We were answering the same questions every single day, and slow replies were frustrating customers. WelloChat handles them instantly — dissatisfaction just dropped away.”
Georgia Foster
Read storyFrom product discovery to checkout — WelloChat handles the entire shopping journey with AI-powered intelligence.
Shoppers say what they want; the AI finds it.
Shipping, returns, and policies — solved in seconds.
Step into any conversation and chat with online shoppers yourself.
Add to cart, edit, and buy without leaving the chat.
Order status and returns, handled in seconds.
Guides every shopper from first question to checkout.
See what drives sales — and what stalls them.
Your colors, avatar, and voice — built in.
No coding, no complex setup. Just install, customize, and start converting — three steps, one uninterrupted flow.
Find WelloChat in the Shopify App Store and click install — that's all it takes to get started. There's no code to write, no theme files to edit, and no developer needed at any point. Your widget appears on your storefront automatically the moment installation is complete.
As soon as WelloChat is installed, it scans your entire product catalog, store policies, and any existing FAQs to build a comprehensive knowledge base. This automatic indexing means the AI can answer accurate, store-specific questions from minute one. Your inventory and policy updates are continuously synced so the assistant is always up to date.
The moment setup is complete, WelloChat starts engaging visitors, answering questions, and guiding shoppers toward purchase. You can monitor performance through the analytics dashboard and fine-tune the experience without touching any code. Most merchants see measurable conversion improvements within the first week.
Solutions
Whether you're just starting out or processing thousands of orders a day, WelloChat scales with you.
Get started fast with zero technical overhead
Your challenges
What you get
Turn every conversation into a revenue opportunity
Your challenges
What you get
Dedicated infrastructure and white-label flexibility
Your challenges
What you get
Compare
Not all chat widgets are created equal. Here's how Wello stacks up against the alternatives.
| Feature | Wello | Tidio | Gorgias |
|---|---|---|---|
| Shopify-native cart management | |||
| AI-powered product search | Limited | ||
| In-chat checkout | |||
| Automated order tracking | Limited | ||
| Setup time | < 2 minutes | ~30 minutes | 2–4 hours |
| Built-in analytics dashboard |
Still researching? Read our guide to the best chatbot for Shopify in 2026.
Three sliders. Real numbers. See what Wello would add to your store based on an average 2-point conversion lift.
Wello engages shoppers at the moment of hesitation — answering questions, recommending products, and reducing drop-off. Most merchants see a 1.5–3 point conversion lift in their first 30 days.
Additional monthly revenue
+$75.0K
1,000 orders @ 2.0%
2,000 orders @ 4.0%
Extra orders / mo
+1,000
Annual impact
+$900.0K
Estimates based on average Wello merchant performance.
From solo founders to enterprise operators — here's what they're saying.
“Shoppers couldn't find the right product in our 6,000+ SKU catalog — they'd browse, get lost, and leave. WelloChat guides them straight to the right item and answers sizing questions in the same conversation. Our conversion rate is up 30%.”
E-commerce Team
8-figure gaming brand, Ultra Game Shop
“Sizing, compression levels, fit, returns — the same questions buried our inbox every single day. WelloChat answers them instantly from our catalog and policies, and ticket volume dropped 30%. Our team finally focuses on the conversations that actually need a human.”
Support Team
Compression sock brand, Nurse Yard
“We launched with zero support team and every visitor being a first-time customer. WelloChat answered ingredient and usage questions from the very first visitor — it made the store launch-ready from day one.”
Founder
Hydration mix brand, Zeta Potential
“We were retyping answers to the same questions every day, and slow replies were frustrating customers. WelloChat handles all of it instantly now — customer dissatisfaction just dropped away with the wait times.”
Team
Personal brand, Georgia Foster
Security
Your data is safe with us. We meet the highest standards so you can focus on growing your business.
All data is encrypted at rest and in transit using AES-256 encryption. Your store data is processed on SOC 2 certified infrastructure and never shared with third parties.
We never sell your data. We're fully GDPR and CCPA compliant. You can request complete data deletion at any time — and we'll honor it within 24 hours.
99.9% uptime SLA backed by a global CDN with automatic failover. Your AI assistant stays online even during traffic spikes so you never miss a sale.
Pricing
Start small and scale as you grow. No hidden fees, no surprises.
$19/mo
1,000 replies / mo
$49/mo
3,500 replies / mo
$129/mo
10,000 replies / mo
Everything you need to know about WelloChat — and a few things most people forget to ask.
Still have questions?
Talk to the teamWelloChat adds an AI-powered chat widget to your Shopify storefront. It connects to your store's product catalog, policies, and FAQs using Shopify APIs — so it can answer customer questions, recommend products, manage carts, and even initiate checkout, all within the chat conversation.
Yes! WelloChat works with every Shopify theme out of the box. The chat widget floats on top of your store and can be customized to match your brand colors and style.
Under 2 minutes. Install from the Shopify App Store, choose your AI personality, and you're live. No code changes, no developer needed.
WelloChat is powered by highly intelligent AI — one of the most advanced and safe AI models available. We use it with our Model Context Protocol (MCP) integration to give it real-time access to your store data.
Absolutely. You can customize the widget color, position, welcome message, AI personality, and more. Growth and Pro plans unlock advanced widget customization and branding.
You'll be notified as you approach your monthly limit. On monthly plans, extra replies are billed at just $0.10 each — or you can upgrade anytime for a higher allowance. Annual plans include your full reply limit with no overage charges.
Yes — every plan includes a 14-day free trial, so you can see WelloChat convert real conversations before you pay. No credit card required to get started.
Unlike traditional chat tools, WelloChat is an AI-native shopping assistant — not just a messaging widget. It can actually search products, build carts, and initiate checkout within the conversation. It's purpose-built for Shopify sales conversion, not just support ticketing.
Yes, you can cancel your WelloChat subscription at any time directly from your Shopify admin — no cancellation fees and no long-term contracts. Your plan remains active until the end of the current billing period, and you'll keep access to all features until then.
Multi-language support is coming soon. We're building automatic language detection so WelloChat will reply in whatever language a customer writes in — across dozens of languages with no extra setup, ideal for international and multilingual stores. Want early access? Reach out and we'll notify you at launch.
Absolutely. WelloChat is built with security and privacy at its core. All data is encrypted in transit and at rest, we are GDPR-compliant, and we never sell or share your store data or customer information with third parties. Our infrastructure undergoes regular security audits.
Yes. When a conversation requires human attention — such as a complex complaint or a high-value order issue — WelloChat can seamlessly escalate to a human agent and pass along the full conversation context. This ensures customers never have to repeat themselves and your team can jump in with full context.
Yes. Beyond automatic AI handoff, WelloChat lets you and your team jump into any live conversation and chat directly with shoppers who are online — in real time, with the full context of everything discussed so far. The AI keeps handling routine questions 24/7, and you step in for the high-value moments that deserve a personal touch. Live chat is included on every paid plan.
Live chat with online shoppers is included on every paid WelloChat plan — Starter, Growth, and Pro — at no extra cost. You and your team can take over any conversation and chat with shoppers in real time, right alongside the AI. It's available as soon as your free trial or paid plan is active.
Blog
Insights, guides, and tips to help you grow your Shopify store with AI.
now live on Shopify
Bring Wello to your store to automate support, recommend products, and close more sales — starting today.
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