Nurse Yard
Compression sock brand
30%
Reduction in Ticket Volume
The Challenge
Compression socks are a considered purchase — shoppers want to get the details right before they buy. Every day, Nurse Yard's inbox filled with the same pre-purchase questions: What size should I order? Which compression level do I need? Will these fit wide calves? What's the return policy? How do I wash them? Each question was simple on its own, but together they buried the support team in repetitive work — and answers that arrived hours later often arrived after the shopper had already moved on.
The Solution
WelloChat took over the repetitive layer of Nurse Yard's support. Trained on the store's catalog, sizing guidance, and policies, the AI now answers sizing, compression-level, fit, shipping, and care questions instantly — 24/7, in the moment the shopper is deciding. Questions that genuinely need a human still reach the team, but the same-question-for-the-hundredth-time tickets simply stopped arriving. The result: 30% less ticket volume, and a support team focused on the conversations that actually need them.
The Results
What changed for Nurse Yard
Ticket Volume
30% lower
Repetitive Questions
Automated
Response Time
Instant
Support Coverage
24/7
“The same sizing and compression questions used to bury our inbox every single day. WelloChat answers them instantly now — ticket volume is down 30% and our team finally has room to breathe.”
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