AI customer support
AI Customer Support for Shopify, Answered in Seconds
Stop answering the same questions by hand. WelloChat resolves shipping, returns, sizing, and “where is my order?” questions instantly, 24/7, using your store's real data, and brings in your team when a person is needed.
- 14-day free trial
- No credit card required
- Live in under 2 minutes
Store assistant
OnlineWhere is my order #1042?
It's on the way! Here's the latest:
Order #1042
In transit- OrderedMon, Sep 15
- ShippedTue, Sep 16 · UPS
- ArrivingThu, Sep 18
Track package →
Anything else? I can also help you start a return.
What is an AI customer support chatbot for Shopify?
An AI customer support chatbot for Shopify answers customer questions automatically using the store's own data: its products, policies, and orders. It handles repetitive questions such as order status, return windows, shipping times, and sizing around the clock, and hands the conversation to a human agent, with the full history, when a question needs a person.
How to reduce support tickets on ShopifyWhat WelloChat takes off your team's plate
“Where is my order?”, handled
Customers get live order status and carrier tracking links in chat, in seconds, instead of emailing and waiting.
Returns, started in chat
Customers can start a return in the conversation, following your store's return policy.
Policy answers that stay accurate
Shipping, returns, and warranty answers come straight from your store policies, so they update when your policies do.
24/7 coverage, no night shift
Nights, weekends, and holidays are covered automatically. Every customer gets an instant reply, whatever the time zone.
Smart handoff to your team
When a conversation needs a person, WelloChat escalates it with the full context, so the customer never has to repeat themselves.
Fewer tickets, more focus
Repetitive questions stop reaching your inbox. Nurse Yard cut ticket volume by 30% and refocused its team on the conversations that need a human.
How it works
- 1
Install in under 2 minutes
Add WelloChat from the Shopify App Store. No code, no helpdesk migration.
- 2
It learns your policies and catalog
Shipping, returns, sizing guidance, and product details are indexed automatically.
- 3
Customers get instant answers
Pre-purchase and post-purchase questions are resolved in the chat, around the clock.
- 4
Your team handles the exceptions
Complex or sensitive conversations are handed to you with everything already said.
The questions WelloChat answers every day
Pre-purchase questions
Sizing, fit, ingredients, and compatibility questions decide whether a shopper buys. Nurse Yard automated exactly these.
“Will these fit wide calves?”
Order status (WISMO)
The most common support question in ecommerce, answered from your live Shopify order data.
“Where is my order #1042?”
Returns and policies
Return windows, exchange rules, and shipping costs, answered consistently every time.
“Can I still return something I bought 3 weeks ago?”
Launching without a support team
New stores get 24/7 support from the first visitor. Zeta Potential launched with WelloChat already answering questions.
“How many scoops per bottle?”
30%
Reduction in Ticket Volume
Nurse Yard · Compression sock brand
The same sizing and compression questions used to bury our inbox every single day. WelloChat answers them instantly now, ticket volume is down 30%, and our team finally has room to breathe.
Frequently asked questions
Can an AI chatbot really reduce support tickets on Shopify?
Yes, for the repetitive layer of support. Most ecommerce tickets are the same handful of questions about order status, shipping, returns, and sizing. An AI chatbot connected to your store's data answers those instantly, so they never become tickets. Nurse Yard reduced its ticket volume by 30% after adding WelloChat.
How does WelloChat answer order status questions?
When a customer asks about an order, WelloChat looks it up in your Shopify store and replies in the chat with the current status and the carrier tracking link, so the customer doesn't need to email your team.
What happens when the AI can't answer a question?
WelloChat escalates the conversation to your team and passes along the full conversation, so the customer doesn't have to repeat anything. You or a teammate can also take over any conversation yourself with live chat.
Does WelloChat replace my helpdesk?
For many small and growing Shopify stores, WelloChat handles on-site chat support on its own. Teams with high email and multi-channel ticket volume often keep a helpdesk such as Gorgias for email and use WelloChat on the storefront, where it also drives sales.
Does WelloChat support multiple languages?
Multi-language support is coming soon. WelloChat will detect the language a customer writes in and reply in that language automatically.
Is my customers' data secure?
Yes. Data is encrypted in transit and at rest, WelloChat is GDPR-compliant, and store and customer data is never sold or shared with third parties.
Related guides
Turn more of your visitors into customers
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