Live chat for Shopify
Live Chat for Shopify, With an AI Assistant Built In
Talk to shoppers in real time when it matters most. WelloChat's AI handles routine questions around the clock, and you or your team can jump into any conversation live, with the full history in view.
- 14-day free trial
- No credit card required
- Live in under 2 minutes
Inbox
Sarah K.
Is the blue one available in M?
AI handlingMike R.
Can I change my shipping address?
You're liveJamie P.
Thanks, checkout was easy!
ResolvedMike R.
You're liveCan I change my shipping address?
I'll bring in someone from the team to update that for you.
Alex joined the conversation
Hi Mike, Alex here. Send me the new address and I'll update it now.
What is live chat for Shopify?
Live chat for Shopify is a chat widget on your storefront that lets shoppers message your store and get replies in real time. With WelloChat, the AI answers first, 24/7, and a person from your team can take over any conversation at any moment, so shoppers get instant answers plus a human when they want one.
Compare the best live chat apps for ShopifyLive chat that doesn't need you glued to the screen
Take over any conversation
See chats as they happen and step in whenever you choose. The shopper keeps chatting in the same window.
Full context, every time
Everything the shopper has already asked and been shown is right there, so you never start from zero.
AI first, people for the big moments
The AI answers routine questions instantly. You spend your time on high-value orders and sensitive conversations.
Automatic handoff
When a shopper asks for a person or a conversation needs one, the AI brings your team in with the context attached.
One inbox
AI-handled and human conversations live side by side, so nothing slips through the cracks.
No extra cost
Live chat is included on every paid plan: Starter, Growth, and Pro.
How it works
- 1
A shopper opens the chat
On any page of your store, on desktop or mobile.
- 2
The AI answers instantly
Product, order, and policy questions are handled straight away, day or night.
- 3
You see every conversation
Follow along in the WelloChat inbox as conversations happen.
- 4
Jump in whenever you want
Reply to take over live, or let the AI hand you the chat when a person is needed.
When a human touch wins the sale
High-value orders
Big-ticket and bulk purchases often need one more reassurance. Step in and close it personally.
“I'm ordering 40 of these for my team. Any discount?”
Sensitive conversations
Complaints and problems with an order deserve a person. Take them over with the full story in view.
“My package arrived damaged.”
Custom requests
Personalization, special orders, and anything off-menu can go straight to your team.
“Can you engrave a name on this?”
Loyal customers
Give your regulars the personal service that keeps them coming back.
“I bought this last year. Is the new version better?”
Frequently asked questions
Is live chat included in my WelloChat plan?
Yes. Live chat with online shoppers is included on every paid WelloChat plan (Starter, Growth, and Pro) at no extra cost, and it's available as soon as your free trial starts.
How do I jump into a conversation?
Open any conversation in your WelloChat inbox and reply. You're then chatting with the shopper in real time, in the same chat window they're already using, with everything they've said so far in view.
Do I need to be online all the time?
No. WelloChat's AI answers every shopper instantly, 24/7. Live chat is there for the moments you choose to join, or when the AI hands a conversation to your team.
Can the AI hand conversations to me automatically?
Yes. When a conversation needs a person, such as a complex complaint or a high-value order issue, WelloChat escalates it to your team with the full conversation attached.
How is WelloChat different from live chat apps like Tidio?
Traditional live chat apps are built around human agents, with bots added on. WelloChat is an AI shopping assistant first: it searches your catalog, recommends products, and builds carts in the chat, and live chat with your team is built in on every paid plan.
Does live chat work on mobile?
Yes. The WelloChat widget works on both desktop and mobile storefronts, so shoppers can chat with the AI or your team from any device.
Related guides
Turn more of your visitors into customers
Install WelloChat in under 2 minutes. Your AI shopping assistant starts answering, recommending, and selling right away.
- 14-day free trial
- No credit card required
- Cancel anytime