Everything WelloChat does for your Shopify store

Shoppers say what they want; the AI finds it.

Customers can say "I need a gift for my mom who loves gardening" and get perfectly matched results instantly. No more dead-end keyword searches or frustrated shoppers leaving empty-handed. This natural discovery experience directly reduces bounce rates and increases time on site.

Shipping, returns, and policies, all solved in seconds.

From return windows to international shipping rates, every policy question is answered in seconds, 24/7. This eliminates a major source of pre-purchase anxiety that causes cart abandonment. Your support team stops fielding repetitive tickets and focuses on complex, high-value customer interactions.

Step into any conversation and chat with online shoppers yourself.

When a shopper wants a human, you and your team can jump into any live conversation and chat with them in real time, right alongside the AI, with the full context of everything discussed so far. The AI handles routine questions around the clock, and you step in for the high-value moments that deserve a personal touch. Live chat with online shoppers is included on every paid plan.

Add to cart, edit, and buy without leaving the chat.

Shoppers can browse, add to cart, swap sizes, and even check out without ever leaving the conversation. Reducing friction at every step of the purchase journey is proven to increase completion rates. WelloChat turns casual browsers into confirmed buyers by removing the barriers between intent and purchase.

Order status and returns, handled in seconds.

Customers get live order status, carrier tracking links, and can initiate returns, all through chat in under 10 seconds. Proactive order updates dramatically cut down on "Where is my order?" support tickets. Happy post-purchase experiences build loyalty and drive repeat sales.

Guides every shopper from first question to checkout.

WelloChat accompanies the shopper from the very first question all the way to a completed order, offering upsells and cross-sells at exactly the right moment. This guided selling approach mirrors having a knowledgeable sales associate available around the clock. Merchants consistently see higher average order values when WelloChat is part of the conversion flow.

See what drives sales, and what stalls them.

See which chat interactions lead to purchases, which questions cause drop-offs, and which products generate the most chat-driven revenue. These insights help you refine your catalog, pricing, and policies based on real shopper intent data. Turn every conversation into an opportunity to improve your store's performance.

Your colors, avatar, and voice, built right in.

From widget color and position to custom avatar images and welcome messages, every visible element can be tailored to your brand identity. Enterprise plans unlock full white-label mode so the assistant feels like a native part of your store experience. A consistent brand presence builds trust and encourages shoppers to engage.