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WelloChat vs Tidio vs Gorgias
All three put chat on your Shopify store, but they're built for different jobs. Here's the honest, side-by-side comparison, and which one fits your store.
Which should you choose?
Choose WelloChat
if you want chat to drive sales
An AI shopping assistant built only for Shopify: it searches your catalog, recommends products, builds carts, and starts checkout in the chat, with live chat included on every paid plan. From $19/mo.
Choose Gorgias
if you run a large support team
A full helpdesk for high ticket volume across email, social, and chat, with macros and rules. Support-first rather than sales-first, and it takes more setup.
Choose Tidio
if you need basic live chat on a tight budget
A general-purpose live chat tool with a free tier and an FAQ-style AI bot. Works across many platforms, with a shallower Shopify integration.
Feature comparison
| Feature | WelloChat | Tidio | Gorgias |
|---|---|---|---|
| AI Product Search | |||
| In-Chat Cart Management | |||
| Shopify-Native Integration | Limited | ||
| AI-Powered Responses | Limited | ||
| Human Live Chat | |||
| Product Recommendations | |||
| Order Tracking in Chat | |||
| Custom AI Personality | |||
| Multi-Language Support | Coming soon | Limited | |
| Analytics Dashboard | |||
| Revenue Attribution | Limited | ||
| Setup Time | 2 min | 15 min | 30+ min |
| Free trial | |||
| Pricing Starts At | $19/mo | $29/mo | $10/mo |
Based on each product's publicly documented Shopify features and entry-level pricing. Competitor plans change, so check their sites for the latest.
What makes WelloChat different
Built to sell, not just deflect
WelloChat actively sells: shoppers search products, get recommendations, and add items to the cart inside the chat. Support-first tools answer questions; WelloChat also closes the sale.
Shopify-native
Built exclusively for Shopify. WelloChat reads your live catalog, inventory, orders, and policies through a native integration. No webhooks to configure, no sync delays.
Live in 2 minutes
Install from the Shopify App Store, pick your colors, and you're live. No developers, no rules to build, no onboarding calls required.
Detailed comparison guides
Switching from Tidio or Gorgias?
Install WelloChat alongside your current tool, try it free for 14 days, and compare the results on your own store.
- 14-day free trial
- No credit card required
- Cancel anytime